Natural Gas Emergency 187 line should be called when the following situations occur.
1. Gas odour in the dwelling, 2. Smell of gas inside the building/ in the stairwell, 3. Gas odour throughout the street, 4. Gas odour in the service line/box, 5. Natural gas fire and explosion, 6. Flue gas poisoning, 7. Absence of gas
Points to be considered when calling the Natural Gas Emergency 187 Line
1. Speak clearly, calmly and do not panic. 2. State your name, surname and telephone number. 3. Clearly state or describe the subject of the report 4. Clearly state the address (neighbourhood, street and alley) of the reporting location. 5. Describe the location of the call as well as possible in relation to a known location. 6. Natural gas Emergency 187 should only be called in emergencies. 7. Avoid unnecessary conversations; do not unnecessarily occupy the operator and the Emergency 187 line.
Natural Gas Emergency 187 teams, which provide 24/7 service, go to the reported address and intervene by evaluating the notification given as soon as possible.
Natural Gas Emergency 187 teams carry out natural gas leakage control at the reported address, and if leakage is found in the internal installation, measures are taken; Natural Gas Market Distribution and Customer Services Regulation Third Part (Business Service Obligations) Second Section (Emergency Intervention, Registration and Documentation) Article 61: ''Emergency intervention services are provided free of charge. However, the repair and modification to be made in the internal installation as a result of emergency intervention is the responsibility of the customer." According to the statement, the natural gas supply of the subscriber is blocked and directed to companies certified by Başkent Gaz.
WHEN YOU FEEL THE SMELL OF GAS INSIDE THE DWELLING
1. Do not panic and stay calm. 2. Ventilate the environment by opening doors and windows. 3. Close the meter and device valves. 4. Do not switch on your electrical devices, switch off or unplug the open ones. 5. Do not touch electrical switches (do not switch on, do not switch off if switched on). 6. Do not use the telephone in the environment as it may cause sparks, do not switch it on if it rings. 7. Do not use open flame sources such as cigarettes, matches and lighters. 8. Call Natural Gas Emergency 187 from a safe place that does not contain gas.
WHEN YOU FEEL GAS ODOUR INSIDE THE BUILDING AND BOILER ROOM
1. Do not panic and stay calm. 2. Close the natural gas main inlet valve of the building. 3. Ventilate the environment by opening the building entrance door and all windows that open to the light. 4. Do not touch the electrical switches (do not switch on, do not switch off if they are on). 5. Do not use the telephone as it may cause sparks, do not answer it if it rings. 6. Avoid activities that may cause fire and sparks. 7. Do not use open flame sources such as cigarettes, matches and lighters. 8. Warn the occupants of the building about this issue. 9. Do not operate lifts and similar common area devices. 10. Call Natural Gas Emergency 187 from a safe place that does not contain natural gas.
WHEN YOU FEEL THE SMELL OF GAS ON THE STREET/STREET
1. Do not panic and remain calm. 2. Warn those around you who do not feel the odour. 3. Close the doors and windows of the buildings to prevent the gas from entering the building, warn people about this. 4. Do not use the telephone as it may cause sparks, do not answer it if it rings. 5. Do not use open flame sources such as cigarettes, matches and lighters, warn those who use them. 6. Stop running cars, if possible, provide a safe environment by interrupting the flow of traffic. 7. Call Natural Gas Emergency 187 from a safe place that does not contain gas.
WHEN YOU SEE DAMAGE TO NATURAL GAS EQUIPMENT/PIPES
1. Do not panic and remain calm. 2. Do not use the telephone as it may cause sparks and do not answer it if it rings. 3. Do not cause fire and sparks. 4. Do not smoke, use matches or lighters. 5. Ensure that traffic is stopped around the damage site and the area is secured. 6. Close the doors and windows of the buildings to prevent gas from entering the building. 7. Call Natural Gas Emergency 187 from a safe place without gas. 8. If there is excessive gas output, ensure that the electricity of that area is cut off. 9. When your gas is cut off for precautionary purposes and gas supply is restored, close your device valves to avoid any risk.
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